We are excited about the brands that we bring to our customers.
Whether you're looking for new products, brands or services, please let us know and we'll do what we can to make it happen. We are a full service incentive distributor, warehousing all of our products under one roof, allowing us the flexibility to customize "bundles" for your programs. We can pre-package branded products, as well as cross-brand where it makes sense, since all of our product is in one location.
Most of the brands we proudly represent today were the ideas and suggestions of our customers. Over the years, you've continued to ask us for new brands, products and categories, and we've listened! Just look at the many brand names we partner with, thanks to you.
We warehouse all products on site, and that gives us the flexibility to break master packs, (yes, you can order one of an item), drop ship on your behalf, and create unique bundles for your employees and clients.
We're proud to be your ONE STOP SHOPPING SOURCE for all your premium/incentive needs.
With over 50 brand names to choose from, and every product category represented, we are confident that you will find what you're looking for, not only from a product standpoint, also from a service level, that will make it easier for you.
Your Incentive Store is a division of Two Crazy Ladies Inc. a proud member of the PPPC, PPAI, ASI
Your Return Authorization request must be made within 30 days from the date of product receipt. Absolutely no returns will be accepted without an RA#, and will be refused and returned to the sender.
All defective RA’s submitted will first be directed to the Manufacturer to provide the fastest solution possible for the customer. If a solution cannot be found by the manufacturer, then an RA can be approved for return into our warehouse (costs associated are the responsibility of the sender).
A restocking fee of 25% will be charged on all non-defective merchandise. All incorrect product received must be reported to us within 5 Business days of receipt, and we will provide the customer a waybill for the return of the product. Customers are responsible for the costs to return items that were ordered in error.
No Returns will be accepted for reasons such as the customer changing their mind or the item was not what was expected. To confirm if you have a valid return reason please contact your Customer Service Representative.
In the event a return is due to an error in the information found on Your Incentive Store website, we will honour no more than one return for the same error and any corrections will be advised.
Once an RA is approved, a confirmation email and packing slip will be sent back to you including your RA#. It is important to note that the authorization number will be valid for 30 days only, and will be considered void if returned after that date and refused (costs associated are the responsibility of the sender). After that time, if returning is then still viable, you must obtain a new RA number.
The packing slip must be affixed to the outside of the box when returning the goods. Any returns not having this packing slip affixed to the outside of the box will be refused and the appropriate shipping/handling charges will apply.
In the event that a replacement unit is to be re-sent to the customer in lieu of credit, it will be sent at our expense.
Samples being returned must be in resalable condition and in its original packaging within 30 days. Should the sample not be in resalable condition it will be returned and the appropriate shipping/handling charges will apply.
Any orders returned as unclaimed/undeliverable, will need confirmation of address prior to being reshipped. Should the order be cancelled in lieu of being reshipped a 25% restocking fee will apply. If the customer requests the product to be shipped out with a corrected address, a $10 reprocessing fee will apply.